Contact
You talk and we listen. That’s how we live every day, and that’s what gets us up in the morning. Our customer experience team is always stoked and ready to answer to all of your questions! From help with your order to the best ski resorts to visit.
Ways to reach us
Frequently Asked Questions
Yes, we always offer a free shipping option, and free returns. If you'd prefer a different shipping option than standard (such as express), the price will be displayed in the checkout.
You won't need to worry about Customs Duties either. You'll never have to pay more than the prices shown in our checkout, which include everything already (shipping, taxes, returns, and everything else). If you have experienced any additional charge, please reach out to us right away via the Chat or Email buttons on this page, and our team will be happy to help! 🙂
You can track the delivery of your order with the link provided in the shipping email, which is sent as soon as the package leaves our warehouse.
You can also head to the 'My Orders' section of the website and enter your details to track your package.
To send your return back to us, just login via the 'My Orders' section of the website with your information and follow the steps to register your return. Please ensure that your gear is unworn, the tags are still attached and that the return is within 30 days of purchase.
For environmental purposes, we kindly encourage you to reuse the same packaging that your product(s) arrived in, and send all items in one returning parcel. If you return multiple orders in one return, then we recommend to also include the return labels from the other orders inside the package. This helps us to handle your return faster, and without delays.
We strive for the return process to be as fast as possible, but depending on where you live, it may take up to 7 working days before you receive the email that we have received your return. As soon as your return is received and processed at our warehouse, you'll get an email confirming that your refund is being processed to your original method of payment, whether you're returning all items or a single item from a larger order.
We don't offer product or size exchanges, so you'll need to return your package and then place a new order for a different one from the website.
As soon as your return is received and handled at our warehouse, you will receive an email from us with a confirmation. You will receive a full refund to the same payment method you used for the purchase, within 14 days of receiving this email.
We're really sorry to hear about the issue with your product, but we're always happy to help!
Just send us a picture of the issue via the Chat or Email button on this page, and we'll find a good solution for you! 🙂
Oh no! That's not cool. If you have any doubts about the authenticity of a website, advert or social media account, you can reach out to our Customer Experience team via the Contact details above.
We're working hard to tackle websites that are pretending to be us. Some useful tips when shopping online are to check for misspellings or slight variations in the URL, ensure that the website offers secure payment options and also has a secure "https://" encryption at the start of the URL. Stay safe out there!
Any other questions? Get in touch with us through the Chat or Email button on this page to speak with either our agents or our customer-bot, Botty!🙂
Europe: Ridestore AB | 556706-1238 | Frihamnen 16 A, 41770 Göteborg, Sweden
United Kingdom: Ridestore Ltd. | 12212639 | c/o Accountum Sweden House, 5 Upper Montagu Street, London W1H 2AG
North America: RDSTR_Inc | EIN-32-0617456 | 150 N Michigan Ave, Chicago, IL 60601, USA