Whoa! I wish all companies were working like people in Montec. Great communication, great quality, even details like nice packaging, stickers, a postcard and wrapped zippers makes you love your outfit straight from the beginning. Can’t wait to go skiing
Almas Mynbayev February 2, 2023
GREAT CUSTOMER SERVICE
Kori from Montec helped me out when I was in a rut. Gave me complete confidence in my buy. Helped me get the clarity I needed when ordering online. I ordered the size I thought I needed but never contacted anyone. Came in and I need a bigger size. Used the chat on the website to talk to Kori and she suggested a bigger size but I told her I was on a time crunch so she express shipped my order! So stoked! Great customer service and great quality jacket just should have done my research before hand.
Blake McDermott January 12, 2023
Received my order and was very pleased not only from quality but customer service as well. Thanks Kori!!!!
Ethan January 12, 2023
I've never received such great quality…
I've never received such great quality customer service from a company so felt compelled to write a review. Unfortunately my items were lost by a courier over the Christmas period and the customer service I received was impeccable. They shipped my order immediately, gave me lots of advice and made me laugh in the process. Thank you for being so helpful :-)
Victoria Wadams January 9, 2023
Amazing skiing gear
Amazing skiing gear! Keeps me warm and dry in any weather. The design and pockets are highly practical, and looks amazing in the slopes. Great customer service and quick delivery. 10/10
ALEXANDER RUUD BENDIXEN January 8, 2023
I just received my order and I got 5/6…
I just received my order and I got 5/6 of what was ordered, this was a birthday gift for my wife since we just recently got into snowboarding. I spent over 700$ on her gear and now I am worried about other order that I spent another over 1000$ which I’m expecting this coming week 01/11/23. What’s more upsetting is that there is no phone contact number. Only Via email and Facebook messenger?? Which it did both and yet no responses from either.
Jimmy H January 7, 2023
Amazing quality! Very happy :)
Needed a change after 4 years with my old jacket and pants. This website kept popping up so took a chance as the reviews and stuff looked amazing. So happy i did as these came yesterday and the quality and fit is perfect! Now my partner and friends are also looking to purchase from this site.
Robert January 7, 2023
Best customer’s service I’ve ever had!
Besides the high quality of the products, the great experience throughout the website, the customer’s service is the best I’ve experienced. I reached out to them many times as I wanted to know which size should I take, the materials, etc. and all answers were the most appropriate and helpful ones I could get. Thank you so much for that. Furthermore I had to sent back one item (too small) and again they helped me throughout this process and helped me to accelerate the reimbursement. Again many thanks for your incredible work and keep going! You definitely earned a loyal customer here. 😊
Caroline January 7, 2023
Absolutely 1st class customer service
Absolutely 1st class customer service. My order was late due to strikes in the logistics / delivery sector here in the UK, which is obviously beyond Montec's control. My trip away was fast approaching and Montec therefore went above and beyond to assist me. They were so easy to contact, helpful, friendly and forthcoming at all times. They actively kept me updated throughout the process and check that I was satisfied even after the issue was resolved. They even reimbursed me for the express delivery charge, as I’d ordered the wrong size (my bad!). Not being a seasoned snowboarder I hadn’t heard of this brand before (though my skiing friends said they have a good reputation), but with service skills like this I already have full confidence in their products and look forward to receiving my gear. Amazing. UPDATE: Received my jackets and gloves and have to say the quality is exceptional. Very functional, well-made and attractive. Can’t wait to wear them on the slopes. Will def order from them again.
Chris Skeggs January 6, 2023
Problem Resolved - Great Service
I bought a Montec Fawk Jacket and used it for my 1 week holiday in the Alps. The jacket is great and well thought out. On the flight home I noticed one of the seams stitching was starting to fail. I contacted Montec and they were brilliant (Thanks Kate). After reviewing some photos they decided the jacket had a manufacturing fault and they arranged a replacement for me. All sorted in 24hrs. I love the jacket, however sometime things go wrong and you learn more about the quality of the company then. Great customer service.
Johnathan Briggs January 5, 2023
Received 2/6 Items in Shipment :(
Was recommended this line by a friend. With some extensive research, decided to make a big order—6 items: $736.69. Received 2 items. Very bummed about that! But especially bummed that I may/may not receive this items given previous comments on this same issue. I guess I’ll see. If not, would love to have like my $300+ money back..
Tracy January 5, 2023
10/10 Product 10/10 Customer Service
Great ski jacket with all the features and quality you would expect on a much more expensive jacket. Delivery was fast and sustainably packaged. When I needed to discretely change my size (Christmas present) the customer service team provided an outstanding service organising a return and voucher code so that I could exchange the product without having to involve the present buyer. Seriously impressed with this company, and big shout out to Ryan who helped me in customer service!
Laura Jade Madden January 4, 2023
Cool pants and great quality
I must say I'm very happy with the bib pants from Montec I ordered. I was very warm and comfortable for my week of Snowboarding in Austria before christmas, the pants also have a lot of pockets which I love, and great ventilation 🙂 Quality and fabric feels premium as well, but only used them for a week yet so time will tell. Only thing I can say was they are pretty big in size. I ordered a Large first as I'm 190cm but they were too long, so had to order Medium and they fit me perfect!
Michiel Schrauwen January 3, 2023
Montec Canada is a fraudulent site
There is a Montec Canada website monteccanada.com that I ordered 2 ski suits from , not realizing it’s not the montecwear site as they look the same. Has all the same ski suits as the montecwear site. Ended up scamming my credit card. Montecwear should monitor these fraudulent sites and report them so more ppl don’t get scammed and write a bad review.
Laura Brabant January 3, 2023
URGENT ASSISTANCE NEEDED
Hi guys. I sent you an email. I was finally able to place an order and when I received the confirmation email I noticed the shipping address is incomplete. Please reply to my email so we can get this resolved as I need to get my products and can’t afford any errors. Is a +$600 order. My order number is MT1716843. Please I need urgent assistance on this. This whole process has been very complicated
Barbara December 28, 2022
These guys are AWESOME
I just spent an entire day at two different BIG stores shopping for a new ski suit. It was HELL. So much crap to choose from and try on. Nothing quite fit like I wanted it to. I couldn't get the colors I wanted. And everything was pricey. ESPECIALLY given I am now 53 and I want the best of the best and I don't care how much it costs. I felt like I was going to spend $1500 and get something that I wouldldn't even like that much. (Yes, I am a spoiled POS). Long story short. I saw a YouTube video of a skier in a cool black and white camo outfit. I stopped the video and zoomed in trying to find a label. Who the hell is MonTec? Found the site. Went NUTS on the outfit creator tool. A few of the pieces weren't in my size. By 1 am I pulled the trigger on an awesome combo that matched my boots perfectly and EVERYTHING (don't tell anyone I like my sh"t to match - what a loser!!!). It just arrived. Tried it on. AWESOME QUALITY!!! I'm so frickin stoked. But it didn't look quite like I wanted to as an outfit. Returning the pants to get a different color. Return label is right in the bag. Customer support was awesome and answered tons of questions! THIS COMPANY ROCKS. Oh. One more thing. I'm spending LESS THAN $500 for top and bottoms because they sell online only!!!! I'm basically getting paid $1,000 to have the perfectly matching, totally awesome ski suit. Only down side is they are not Goretex. So I'll see how the waterproofing works out. But I'm sure if they were goretex it would not be free, so I'm totally stoked anyway. This is one of those "best purchases in my life" kind of feelings. Go on their website and check them out. They rock.
Spencer December 17, 2022
AWFUL experience ordering
AWFUL experience ordering. I ordered a whole ski outfit. After 3 weeks, received nothing. Reached out to them, eventually half the order arrived. I asked them to expedite the rest of the order to make up for the mistake. They can't. They're too busy. They can't and they won't. It's too bad. The clothes are cute and from what it seems like decent quality for the price. Really bad communication and service. I'd rather pay more and get more. Will not try them again. So frustrating. I reached out to them 4x before I got an answer. It seems they are understaffed and undertrained.
Sara Bayliss December 15, 2022
I absolutely adore my new Montec Doom…
I absolutely adore my new Montec Doom jacket. As a tall person at 6'6, it can be difficult to find clothes that fit me well, but this jacket is perfect. The thing I love most about it is that it has plenty of accessible pockets, which allows me to keep my belongings safe and close at hand. Additionally, it is very warm, which is great for cold winter days. I am really thrilled with my purchase and can only recommend this jacket to anyone who is looking for a high-quality and comfortable piece of clothing.
Francois Poulin December 12, 2022
They wont approve my credit card…
They wont approve my credit card transaction and I have been a customer for 4 years. Customer support is worthless. I purchase all the time on other sites. This company is a joke. Avoid at all cost.
Matt Kubancik December 11, 2022
Greeting from Aspen CO
Greeting from Aspen CO. I’ve been skiing with your gear for about a week now in snowy conditions. So far I’m impressed by the design and manufacturing quality. Congratulation on deliver a first class product at a very affordable price. I’ve been skiing over 50 years and have tried every brand from Heli Hansen, Stio, Patagonia, Arcteryx and many others. Your products compete with their quality and kill them with your price.
Bruce Goldsmith December 8, 2022
Best gear ever
Best gear ever
Jon December 8, 2022
Most professional company I have ever ordered
I think I have had the fastest, greatest customer service experience ever (Kat = 10/10!!). Connected via chat and within 5 minutes everything was settled in a professional way. Products ordered are perfect, material is great and the overall experience while ordering here is 10/10. Would definitely recommend!
Eva Montana December 7, 2022
Awesome jacket! There is no doubt for quality.
Ace Marmot December 6, 2022
Return and Help with Selecting a product
I ordered a Doom jacket and it was a tad too small I was on the chat to Tracey, Ryan and Janika over the next few days trying to decide on the next step, they are just a dream to deal with. A wealth of knowledge and extremely helpful. An all round great customer experience, besides the TOP quality gear they sell their staff are what makes this company ROCK. Nicely done.
Brandon Kilbride December 1, 2022
I could get great pants. Very quick delivery and super quality. I will get another products.