Terms & Conditions

General

The following terms apply to all orders that are placed by you as a customer (referred as you in the text below) at Ridestore AB, org. nr 556706-1238 (referred as us or we in the text below) on our websites or app. This also includes the site Montecwear.com which is a brand under Ridestore AB, and by purchasing from montecwear.com you're agreeing to the following terms and conditions brought by Ridestore AB.

By placing an order on our websites or app you agree to comply with the terms that are stated in this document. Therefore, it is important that you read and understand the terms. If you have any questions at all, you can always reach us on our chat or at hello@montecwear.com! :)

Taxes are included in all prices and the amount will vary depending on which country you’re ordering from. For more information regarding taxes in your country, please contact us. We reserve ourselves for any potential printing or writing errors.

Contact information: Ridestore AB, org. number 556706-1238 Hedekullevägen 26, 461 38 Trollhättan, Sweden.

Orders

Orders can only be placed by people who are 18 years of age or older. If you are under the age of 18 years old, you must have a guardian’s consent to place an order with us.

Once you have approved your order at checkout and the order has gone through, we will send you an order confirmation to the email address that you’ve provided in your order. The order is completed when you have received your order and we have received your payment. If we cannot complete your order, we will inform you about it as soon as possible to the same email address and refund the order.

We reserve the right to sell products that you may have ordered until they’re out of stock. Placing a product in your cart does not guarantee its availability when checking out. If an ordered product becomes out of stock, we will notify you by email and refund the product(s).

Delivery

We use DHL Express Worldwide and the delivery time is usually between 2-4 business days depending on your location.

We always offer free shipping both when delivering the product(s) and in cases where you would need to return the product(s). You’ll receive an email from us as soon as we have packed your order and have handed it over to DHL. You will also receive a link shortly after with a tracking number for you to follow your order.

The package will be delivered to the address you have provided. If you’re not at home or if DHL can’t deliver the package to your address for any given reason, it will be forwarded to a pickup location and you will be notified regarding where you can collect it. 

Payment

We use Stripe and Paypal as our secured checkout systems. When proceeding to checkout you can choose between using card payment or your paypal account to pay for your order.

Return policy

No order is completed until you have received, tried on, and approved the product(s). Therefore, you have 30 days from when you receive your order to return all products that you have purchased from us. This means that you can receive a full refund if you are not entirely happy. This is also applied to products that you have purchased on sale or any other special offer.

To qualify for a return, the product(s) should be unworn and in the same condition as when you received it. Any product or size labels must remain on the product(s) in order for us to approve the return.

If there are any faults with the product, you are always entitled to a new product or compensation. If there is anything wrong with your order, please contact us on our chat or at hello@montecwear.com and we will help you find a solution as quickly as possible.

Returns

To return a product, you can either use the label included in your package, or request a new return label at https://returns.montecwear.com. You can then attach this label on the outside of your package and drop it off at the nearest postal courier listed on the return label..

For some countries outside of the European Union, (Australia for example) along with the included return label, there should be a proforma invoice  where you will need to mark your return before handing it over to the courier.

For DHL returns, drop the package off at your nearest DHL office or book a pickup by following these steps:

  • Go to dhl.com
  • On the right hand side go to “DHL Worldwide” and choose your location
  • Choose “Schedule a Courier Pickup” and click on “eReturn”
  • Enter the waybill number on the return label to book the pickup

If you need any help with your return, we are always happy to help in the chat or at hello@montecwear.com.

Refund

If you return a product, you are entitled to a full refund or store credit. Depending on the payment method you have chosen, the refund is made in the following way:

PayPal account balance: The refund for the returned products will be made automatically to the same PayPal account as the one that you paid from.

Card payment: Refunds for returned products will be made automatically to the same credit card/bank account that was used for the payment. Refunds should reach your account within 1-10 business days, depending on which bank you are using.

Prize: If you have received a product delivered as a prize or due to a partnership with us, then you are not entitled to a refund.

Cookies

Like many other websites, we use cookies to optimize your experience with us. If you do not accept the usage of cookies on this website, you can change your web browser’s settings to not accept cookies. We refer you to the respective web browser manufacturer for further instructions.

A cookie is a small text file that a website requests to save on your computer. Cookies are used by many websites to provide visitors access to different functions. The information in a cookie can be used to follow a user’s browsing. The information that is saved on your computer is only a unique number.

How we use cookies:

  • In order for you to use different features on the site such as adding items to the shopping cart.
  • In order to get location information so that we can save your language and currency preference when visiting our site.
  • To make sure that we don’t confuse you with other users, for example when you are chatting with us.
  • To be able to target ads and campaigns that you like when you visit other websites on the internet. These cookies additionally regulate how many times an ad is shown to you and helps us follow up on our marketing campaigns.
  • To allow us to follow up on how many times you use our website (for example the time spent on our website) so that we can develop our site and improve your shopping experience.

All visitors to websites that use cookies should be informed that the website contains cookies as well as what these cookies are used for and how cookies can be avoided.

Personal Information

Ridestore is responsible for processing the personal information that you as a customer provide us with and which we gather through cookies for example. The information that you provide is used to fulfill our agreement under the terms of this document.

This information can additionally be used to provide you with relevant information about Ridestore as well as newsletters or used for marketing purposes. You can decline this at any time by writing to us or by unsubscribing from our newsletters.

We process your personal data in accordance with the Data Protection Act, which will be enforced on May 25th 2018. If you would like to read our complete Data Protection Policy, you’ll find it here.

Force majeure

Ridestore is liberated from consequence of failure to fulfill certain obligations as above, if the failure is due to liberating circumstances as described below and if the circumstance prevents, complicates or delays completion. Liberating circumstances shall be considered as, among other things, government action or failure, new or amended legislation, labor market conflict, blockade, fire, sabotage or a larger accidental event. Force majeure includes government decisions that negatively affect markets and products, for example restrictions on indication, warning texts, sales prohibition, etc., as well as abnormal declines in the market.

Contact

You can always reach us in our chat or by emailing hello@montecwear.com.